SUPPORT
Fidsor Chat
Team channels for your staff and live chat for your customers, both attached to the records they are about.
What you get
Team channels
Direct messages
Customer live chat
File sharing
Mentions and notifications
Chat history
Handover to tickets
Chat reports
Better together
Part of the FidsorOne suite
+ Fidsor HelpdeskA chat becomes a ticket with its history intact.
+ Fidsor AI ChatbotThe bot answers first and hands over when needed.
Frequently asked questions
Can Chat be used on its own?Yes — Chat is a complete product by itself. Connecting it to the rest of the suite adds shared data, not required dependencies.
How does Chat connect to the rest of the suite?Through the shared platform: the same customers, people and records flow between Chat and every other FidsorOne product you switch on, with no re-entry.
Is my data safe in Chat?Every tenant's data is isolated at the platform level, backed up daily, and exportable whenever you want. An on-premises option exists when data can't leave your building.