SUPPORT
Fidsor Helpdesk
Support that knows the customer — tickets, SLAs and a self-service portal, wired to the same records the rest of your business uses.
What you get
Tickets & SLAsQueues, priorities and SLA timers that keep promises visible.
Customer portalCustomers raise and track requests themselves, day or night.
Knowledge baseAnswers written once, found by customers before they ask.
Full contextThe agent sees purchases, bookings and history — not just the ticket.
Better together
Part of the FidsorOne suite
+ Fidsor CRMTickets sit on the same customer timeline as deals.
+ Fidsor AI ChatbotThe chatbot resolves the routine tickets before they're tickets.
+ Fidsor AccountsBilling questions answered with the invoice in view.
Frequently asked questions
Can Helpdesk be used on its own?Yes — Helpdesk is a complete product by itself. Connecting it to the rest of the suite adds shared data, not required dependencies.
How does Helpdesk connect to the rest of the suite?Through the shared platform: the same customers, people and records flow between Helpdesk and every other FidsorOne product you switch on, with no re-entry.
Is my data safe in Helpdesk?Every tenant's data is isolated at the platform level, backed up daily, and exportable whenever you want. An on-premises option exists when data can't leave your building.