FidsorONE
OPERATIONS

Fidsor Repairs

Run a workshop of any kind — vehicles, electronics, appliances, machinery — with diagnosis, estimates, parts, labour, warranty and a customer who knows where their item is.

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What you get

Job Cards
Intake & Check-In
Diagnosis
Estimates
Remote Approval
Parts Requisition
Labour Operations
Technician Assignment
Bay Planning
Status Tracking
Customer Updates
Warranty Claims
Quality Check
Invoicing
Productivity Reports
Technician Mobile App

Overview

Ask a workshop manager where the time goes and you will not hear about the repairs. You will hear about the job waiting three days for an approval nobody chased, the part that was never ordered because it was mentioned verbally, the customer who has phoned four times, and the car blocking a bay because it was finished on Thursday and nobody told anyone.

Almost none of the lost time in a workshop is spent repairing. Fidsor Repairs is aimed at the rest of it.

Approval is the bottleneck, so make it one tap

In most workshops the longest phase of a job is the wait between quoting and approval, and it is a wait made of voicemails. Sending the estimate as a link the customer can open on their phone — with the technician's photos attached, and the option to approve some items and decline others — turns days into minutes. The job clock is honest about this too: time waiting on the customer is reported separately from time waiting on you.

Parts, labour, and the price the customer was told

A job card holds three things that usually live apart: what was fitted, what was done, and what was agreed. Parts issue from stock against the job, labour is logged against operations with standard times, and both are compared to the approved estimate. When the final invoice differs from the quote, you know why before the customer asks — which is the difference between a variation and an argument.

A promised date you can actually keep

Bays, technicians and parts availability are all finite, and a promise made without checking them is a guess. Planning the workshop as capacity rather than a list means the collection date you give is one you can defend, and when a part delays a job, the customer hears it from you first rather than discovering it on the day.

How it works

From a first enquiry to a repeat customer, without leaving the suite.

  1. 1ReceiveCheck the item in with photos, reported fault, accessories left with it and the customer's contact.
  2. 2DiagnoseA technician records findings against the item's service history and raises the work needed.
  3. 3QuoteParts and labour build the estimate at your rates, separating what is urgent from what can wait.
  4. 4ApproveThe customer approves from a link on their phone. Work starts on approval, and only on approval.
  5. 5RepairParts issue from stock, labour is logged against the job, and status updates reach the customer.
  6. 6ReturnQuality check, then handover and invoice — with the warranty on the work recorded against the item.

Modules

34

Everything this product covers, module by module.

Job Cards
Intake & Check-In
Customer & Item Records
Item Service History
Serial & VIN Lookup
Photos on Arrival
Diagnosis Notes
Fault Codes
Estimates & Quotes
Customer Approval
Approval by Link
Parts Requisition
Parts Availability
Parts Ordering
Labour Operations
Standard Times
Technician Assignment
Bay & Workstation Planning
Job Status Tracking
Customer Notifications
Warranty Claims
Insurance Jobs
Sublet & Outsourced Work
Quality Check
Rework
Collection & Handover
Invoicing
Payments
Technician Productivity
Workshop Reports
Multi-Branch Workshops
Technician Mobile App
Integrations
Administration & Configuration
Better together

Part of the FidsorOne suite

+ InventorySpare parts issue from real stock, with reservations and reordering handled properly.
+ CustomersThe same customer record as sales and support, carrying every item they have brought in.
+ FleetYour own vehicles go through the workshop as jobs, so internal work is costed like any other.
+ AccountsInvoices, warranty recoveries and insurance claims post to the right place automatically.

Frequently asked questions

Can customers approve an estimate without coming in?Yes, and this is usually where the most time is recovered. The estimate goes out as a link showing the work, the parts, the price and any photos the technician took. The customer approves, declines or approves part of it from their phone, and the job moves the moment they do.
Are parts drawn from inventory?Yes. Requesting a part checks stock, reserves it against the job and issues it when fitted, so the workshop's consumption is real stock movement rather than a note. Parts you do not hold raise a purchase order, and the job shows as waiting on parts instead of looking stalled.
How are warranty and insurance jobs handled?Both are job types that bill somewhere other than the customer. Warranty work checks the item's warranty status and the history of previous repairs, and insurance jobs carry the claim reference, the assessor and the approved amount so what you can invoice is clear before the work starts.
Can customers see where their item is?They get status updates as the job moves — received, diagnosed, awaiting approval, in progress, ready — by whichever channel you use. Most workshops find this removes the majority of their inbound calls, because those calls were nearly all the same question.
Can we measure technician productivity?Labour is logged against jobs and compared to the standard time for each operation, so you can see productivity, efficiency and rework rate per technician. Rework is tracked deliberately, because a fast technician whose jobs come back is not a fast technician.
Does it work for things other than vehicles?Yes. The job card is built around an item with a serial number and a history, which fits electronics, appliances, tools, medical devices and industrial machinery as readily as vehicles. Vehicle-specific fields such as VIN and plate appear only when the item type calls for them.

See Fidsor Repairs with your numbers

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